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Help Center

Basic Information

Do the programs on the TV Video Player website include captions?

Yes, to enable the Closed Captioning option on videos, please click the button labeled “CC” in the top right hand corner of the viewing window. Try it out in the Watch section.

I’m experiencing overall issues accessing your site. What should I do?

Updating/restarting your Internet browser (Chrome, Firefox or Explorer ) and ensuring that you have a consistent internet connection may help resolve video or audio playback issues. Check to see if you can get to popular sites like Google. If not, there may be a problem with your connection to the Internet. We recommend you contact your service provider.

Donations & Invoices

My donation or order is not going through?

If you have had trouble completing your transaction, it may be due to a credit card error. Common problems could be the cause. First, please make sure that your name and address are entered exactly as they appear on your credit card statement, or the charge may be rejected. Next, please ensure that you have correctly entered your card’s expiration date and verification number (CVN). If you are still experiencing issues, our Partner Relations team can help at 1-800-789-1473.

How do I set up a recurring donation?

To set up a recurring donation with a credit card, simply follow the donation process and select the "Recurring" option under Frequency.

To set up a recurring donation with your bank account, please call us at 1-800-789-1473.

Security & Privacy

Can I reprint materials?

To learn more about permissions, view our Privacy Policy.

Does In Touch Ministries share my personal information?

In Touch does not share or sell your information with anyone. Please refer to our Privacy Policy Statement for complete details.

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